Resolved

Slower Speeds in Cumbria

We are currently experiencing a fault with one of our network partners serving the Cumbria region and therefore customers may see slower speeds that expected over the next few hours. We are working with the partner to resolved the issue.

Maintenance

Planned Maintenance - Foxley Meadows

We are performing maintenance at Foxley Meadows, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:00 GMT 07/09/2022
Maintenance End: 06:00 GMT 07/09/2022

Maintenance

Planned Maintenance

We are performing maintenance at Saxon Meadows, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:01 04/08/2022
Maintenance End: 06:00 04/08/2022

Degraded

Site Outage - Oxford Road

We are currently experiencing an outage at the Weston Meadows, Oxford Road. Out networks team are looking into this. The site is running on a 4g backup connection meaning you may see slower speeds.
Updates will be provided.

Thanks,
The Grain Team.

Maintenance

Planned Maintenance

We are performing maintenance at Wolvercote Papermill, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 06:00 28/07/2022
Maintenance End: 08:00 28/07/2022

Maintenance

Planned Maintenance

We are performing maintenance at Strawberry Grange, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 05:30 27/07/2022
Maintenance End: 09:00 27/07/2022

Maintenance

Planned Maintenance

We are performing routine maintenance at Ashbourne Road, as part of maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:00 27/07/2022
Maintenance End: 06:00 27/07/2022

Degraded

Degraded Service - Windroos Nursery

We are currently seeing a loss of service for certain customers at 02200 Windroos Nursery. This is currently suspected to be a third party fibre strike. We have dispatched engineers to site to take a look.

Many Thanks,
The Grain Team.

Maintenance

Planned Maintenance

We are performing routine maintenance at Countesswells, as part of maintaining our high quality network. We don’t expect you to be offline for more than a few minutes between the following times.

Maintenance Start: 00:01 19/07/2022
Maintenance End: 01:00 19/07/2022

Degraded

Site Outage - Wheatley Lane

We are currently aware of a site wide issue at the Wheatley Lane development. An engineer has been dispatched for further investigations. Updates will be provided.
We apologise for the inconvenience.

Many Thanks,
The Grain Team.

Degraded

Site Outage - Box Road

We are currently aware of a site wide issue at the Box Road development. An engineer has been dispatched for further investigations. Updates will be provided.
We apologise for the inconvenience.

Many Thanks,
The Grain Team.

Maintenance

Planned Maintenance

We are performing maintenance at Finchdale Training College, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:00 GMT 14/07/2022
Maintenance End: 06:00 GMT 14/07/2022

Maintenance

Planned Maintenance

We are performing routine maintenance at Strawberry Grange, as part of maintaining our high quality network. We don’t expect you to be offline for more than a few minutes between the following times.

Maintenance Start: 23:00 11/07/2022
Maintenance End: 23:59 11/07/2022

Degraded

Site Outage - Taberner House

We were made aware of an issue on you site due to a unplanned power outage, which occurred at 02:16 this morning. Our technical team have been unable to resolve the issues remotely and we have dispatched and engineer to site to resolve the issue. They will be onsite at approximately 10am this morning when we will provide a further update.

We are very sorry for the inconvenience caused.

Many thanks,
The Grain Team

Degraded

Site Outage - Longniddry

We have been made aware of an issue on you site due to a unplanned outage.

Our network team are currently looking into this but initial investigation looks as though there is an issue with the physical cables on site which will need repaired

Updates will be provided when we receive them.

Many Thanks,
Grain Team.