Degraded

Wentwood Drive - Keepers Gate

We are currently aware of an issue at the Wentwood Drive - Keeper Gate development.
This is currently being investigated by our engineers.

Maintenance

Planned Maintenance - Barrow

We are performing maintenance at Smarts Road, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:00 GMT 09/02/2022
Maintenance End: 06:00 GMT 09/02/2022

Maintenance

Planned Maintenance - Finchdale

We are performing maintenance at Finchdale Training College, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 00:00 GMT 07/02/2022
Maintenance End: 06:00 GMT 07/01/2022

Maintenance

Emergency Maintenance - Wentwood Drive

We have emergency maintenance required on your housing development.

Maintenance Start: 08:00 GMT 05/02/2022
Maintenance End: 18:00 GMT 06/02/2022

External Maintenance Details: We need to make essential repairs to the core fibre on your housing development. This will be for all houses using our Hyperfast Broadband and TV Signal services.

Although we have allocated 2 days for the works to be completed, we envisage each house/connection will be offline for a maximum of 1 hour, on one of the days only.

If after this one hour period you are still experiencing connection issues please try rebooting your router, if you are still experiencing issues please give customer service a call on 0330 223 2266 (please do not factory reset your router as this will wipe your configuration).

We are sorry for the short notice on this however we are confident you will see the benefits of the works being completed.

Maintenance

Planned Maintenance - Smarts Road

We are performing maintenance at Smarts Road, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 20:00 GMT 31/01/2022
Maintenance End: 02:00 GMT 01/02/2022

Downtime

Taberner House Outage

We are aware of an outage at Taberner House, that started at 06:57 AM. Our engineering team is working as quickly as possible to resolve the issue. Currently, we don't have an ETA for resolution. We will provide a further update at 10AM.