Resolved

Degraded service in Scarborough

We are currently aware of customers reporting a degraded service in Scarborough, our networks team are investigating into this and will provide updates as we have them.

Resolved

Unexpected Issue

We are currently aware of an unexpected issue which is impacting broadband service in your area.

Our Network and Engineering Teams are investigating and we will provide a further update as soon as we have more information.

Thank you for your patience while we work to identify and resolve the issue.

Many thanks,
The Grain Team

Resolved

Northern Power Grid utility power issues affecting Sunderland South

We are experiencing issues with the Northern Power Grid utility power in Sunderland South area, NPG are working on this INCD-474553-A with a ETR of 02:00. Cabinets are running on backup power and generators are currently on route.