Previous incidents | Grain Connect

January 2022

January 31, 2022

Planned Maintenance - Smarts Road

We are performing maintenance at Smarts Road, this is part of us maintaining our high quality network. Unfortunately expect the service will be offline for more than 30 minutes between the following times.

Maintenance Start: 20:00 GMT 31/01/2022
Maintenance End: 02:00 GMT 01/02/2022

Once the maintenance has complete and for whatever reason after 06:00 you are experiencing any issues please try rebooting your router. If you are still experiencing issues please give customer service a call on 0330 223 2266 or email us at hello@grainconnect.com

Many thanks,
The Grain Team

Completed · 1 Feb at 02:00am GMT

December 2021

December 01, 2021

Downtime

Taberner House Outage

We are aware of an outage at Taberner House, that started at 06:57 AM. Our engineering team is working as quickly as possible to resolve the issue. Currently, we don't have an ETA for resolution. We will provide a further update at 10AM.

Resolved · 1 Dec at 10:48am GMT

November 2021

November 19, 2021

Degraded

Incident Affecting Multiple Locations

We are currently experiencing an outage across multiple locations in the UK. Our engineers are investigating and we will provide a further update in 30 minutes.

Resolved · 19 Nov at 10:29pm GMT

November 18, 2021

Maintenance

Site Migration

We are doing migration work on our network to improve service, a small percentage of users may notice some small downtime

Completed · 18 Nov at 01:00pm GMT

November 17, 2021

Maintenance

Site Migration

We are doing migration work on our network to improve service, a small percentage of users may notice some small downtime

Completed · 17 Nov at 01:00pm GMT

November 02, 2021

Degraded

Strawberry Grange

We are currently experiencing an issue at Strawberry Grange. We are currently looking into this.

Resolved · 2 Nov at 02:27pm GMT